Cancellation & Billing Policy
Cancellation & Billing Policy
Effective Date: January 01, 2023
1. Billing Structure
Plaza Network services are provided on a month-to-month basis. All payments apply to a full billing cycle and are not prorated based on usage, partial service periods, or early cancellation.
2. Cancellation Requests
Clients may request cancellation of services at any time. Cancellation requests must be submitted in writing via email or the designated support/ticket system. Upon receipt of a cancellation request, Plaza Network will process the request and discontinue services. Cancellation will prevent future billing cycles from renewing.
3. No Prorated Refunds
Once a billing cycle has begun, payments for that cycle are non-refundable and non-prorated, regardless of usage, engagement level, or timing of the cancellation request.
4. Service Deactivation
Following a cancellation request, services may be paused or stopped at Plaza Network’s discretion to prevent unnecessary costs (including advertising spend or system usage). This does not alter the billing status of the active cycle.
5. Client Communication & Responsibility
Effective performance of services such as marketing, advertising, and website optimization requires timely client communication. Plaza Network is not responsible for performance limitations, delays, or reduced results caused by:
- Missed or rescheduled meetings
- Delayed responses or lack of communication
- Failure to provide requested materials, approvals, or access
6. Third-Party Costs
Advertising budgets and third-party platform fees (e.g., Google Ads, Meta Ads, hosting infrastructure, plugins, or software tools) are separate from Plaza Network service fees and are non-refundable.
7. Reinstatement of Services
If services are canceled and later reactivated, Plaza Network reserves the right to require a new setup process, updated pricing, or onboarding fees.
8. Policy Acceptance
By engaging Plaza Network services, making payment, or continuing use of services, the client acknowledges and agrees to this Cancellation & Billing Policy.
